We can give you all the server info you need to configure your script. Please understand that not everybody in our technical staff are programmers. Some may know the basic information about scripts configuration but not more.
There are endless possibilities why a script is not working. We strongly recommend you go through the 'README' file that comes with the script and if you run into errors, contact the programmer who wrote the script. If you would like our programmers to check or troubleshoot your script, we can do so, but it will be an additional cost for you.