Support Team will need to make any changes to your web sites' DNS setting for "MX entries" that share the same priority, "A record"s or "CName"s. For MX records that each have different priorities, those can be changed inside cPanel using the MX Entry icon.
. To help expedite the process, please include your cPanel password or the last 4 digits of the credit card number inside the body of the ticket.
Here are some examples of different DNS records:
- CName: blog.yourdomain.com --> ghs.google.com
- A record: friends.yourdomain.com --> 18.104.22.168 (always point to an IP address)
- MX Entries: yourdomain.com --> 5 ALT1.ASPMX.L.GOOGLE.COM
- MX Entries: yourdomain.com --> 5 ALT2.ASPMX.L.GOOGLE.COM
Note: Our servers do not support Reverse DNS Lookup. This means that a Reverse DNS Lookup will not resolve to the domain name, but instead to the server that the hosting account is on.
We do have TXT entries and PTR entries to help with SPF records when sending email. This shows the email was legitimately sent from a server, where the domain will be listed if a Reverse DNS Lookup is done.We do allow customers to request custom TXT entries in order to help fight against spam. Both SPF records and DKIM records are TXT entries in a zone file. Unfortunately at this time we do not support custom PTR or SRV records for customers. If you require custom entries like this you will need to subscribe to a third party DNS service (examples are dyndns.com or dnsmadeeasy.com).
Keywords: DNS MX CNAME ARECORD entry record name mail google apps googleapps reverse DNS SPF