To cancel one or more of your services, please follow these steps:
Step 1: Log into the Client Area.
The client area is located at https://secure.coolhandle.com
Step 2: Look for the “MY ACCOUNT” link at the top of the page.
Step 3: Select “CANCEL SERVICES” from the menu.
Step 4: Check the boxes for each service you wish to cancel.
Step 5: Submit your cancellation request.
Please make sure to submit a cancellation for EACH SERVICE that you wish to cancel. Also please make sure to FOLLOW THROUGH until you get to a screen that says your cancellation has been submitted.
DUE TO SECURITY REASONS, WE WILL NOT CANCEL A SERVICE UNLESS A CANCELLATION IS SUBMITTED FROM WITHIN THE CLIENT AREA.
Please note that any applicable cancellations will be based on our terms of service. For details regarding our terms of service, please review the following page: https://www.coolhandle.com/legal/terms-of-service/